The information outlined below goes over our privacy policies and how we collect and use your personal information in details for the following:
when you use our website, the GOGO mobile application
when you contact us by phone or email
when you visit our location and our use of CCTV
The bottom line, however, is that your privacy and trust are important to us and we take them very seriously. We want to make sure you are always comfortable using our services.
As our services develop we will continue to update and review this policy to comply with both the law and customer feedback.
What is personal data?
Personal data is data related to a living individual who can be identified from that data. This can also include special categories of personal data (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and genetic data, biometric data, health data and data concerning a person’s sex life or sexual orientation) and personal data relating to criminal convictions and offenses.
Using our website and the GOGO mobile application
We may collect personal identification information in a variety of ways, including, but not limited to when users visit our site, register on the site or on the application, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate:
Credit card information
Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but this may prevent them from engaging in certain website or application related activities.
Where we do collect your personal data, this information is required for us to validate who you are, to deal with your queries effectively and to ensure that we can monitor the usage of our sites as you sign up for services with us. The collection of the data also allows us to send administrative information to you, for example, information regarding your membership agreement or regarding our services and changes to our terms, conditions, and policies.
If you book in to attend one of our training sessions, we will also collect information relating to your health status and any physical impairments that might impact how you can use our services. This is to ensure that we take your health record into account and can enable you to consider whether it is safe for you to attend our training.
Contacting us by telephone and email
We do not record telephone conversations or calls that you make to us. During calls, we may, however, collect the following information:
Your GOGO account email address
We process this information because it enables us to deliver services to you which you have requested and/or resolve any queries that you might raise when you call.
We may also keep notes on any issues discussed in our client database to serve you better. These are notes used by our team to align on any decisions or action items required.
Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have. As we demand emails for any requests related to your account (freezing or termination requests), these will be saved for our records.
Using our facility and our use of CCTV
CCTV is installed in our sites, to monitor building security and assist in crime prevention and detection.
We operate our CCTV in accordance with the guidance issued by the Canadian data protection authority. GOGO collects this data as part of its role as a service provider to you, and to ensure the health and safety of our staff and visitors to our sites. We will not hold images for longer than necessary and will dispose of them securely.
How and why we use your information
We collect and process personal information about visitors to our website, clients, customers and users of/visitors to our site, application and studio site. We do this in order to deliver services to you, process payments that you make to GOGO and learn how to serve you better.
We may collect and use your personal information for the following purposes, all of which is for our legitimate interest of delivering services and products to you, and/or where it is necessary for the performance of our contract with you:
To improve customer service – Information you provide helps us respond to your customer service requests and support your needs more efficiently.
To personalize the user experience – We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.
To improve our website – We may use feedback you provide to improve our products and services.
To process payments – We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other feature – To send users information which is relevant to services that they have purchased from us.
To send periodic emails – We may use the email address to send users information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. We may also send emails to users that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
If you submit testimonials, ratings or reviews, any Personal Information you include may be displayed. If you want your testimonial removed, please contact us at
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
Who we share with?
Like virtually every company, we do use third-party companies to provide some parts of our service, so when you are making payments, for example, you will need to give your payment details to our payments provider. Rest assured the people we work with are trusted by millions and have excellent safeguards themselves.
Please consult Mindbody’s privacy here for more info.
We may also have to disclose your personal details if required by law, for audit purposes or for fraud and security monitoring purposes.
If we do share your information with other organizations, we will have sharing protocols in place to ensure the organization’s compliance with Canadian data protection laws.
We will not use your personal information for third party marketing purposes without your prior express consent.
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information (i.e. in an anonymized form) regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
If you wish to see a copy of the personal data we hold about you then you can ask us at any time and we will respond within the time periods laid down in Canadian data protection laws
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